Terms and Conditions RM99 – Complete Guide to Using the Online Casino Platform

1Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and rm99 ("the Company"). By accessing, registering for, or using any part of the rm99 platform at https://rm99.run, you acknowledge that you have read, understood, and agreed to be bound by all terms set out in this document.

This agreement takes effect as soon as you click the "Register" button or use any rm99 service. If you do not agree with any provision in this document, you are required to stop using the rm99 platform immediately.

Rm99 reserves the right to update these Terms and Conditions at any time. Notice of changes will be displayed on the platform's main page and you will be notified via your registered email. Continued use of the platform after such notice constitutes acceptance of the new terms.

2Member Eligibility

To register and use rm99 services, you must meet all of the following requirements:

• Aged 21 years and above on the date of registration.
• A legally competent individual capable of entering into a binding contract.
• Not a resident or citizen of any jurisdiction that prohibits online gambling.
• Never previously banned or suspended from the rm99 platform.
• Registering in your own personal capacity and not on behalf of any third party.

Rm99 reserves the right to request proof of age and identity at any time. Accounts that fail to verify eligibility may be suspended until verification is complete. rm99 takes the protection of minors seriously and will not permit anyone under the age of 21 to use this platform under any circumstances.

3Registration & Account Management

During registration, you agree to provide true, accurate, current, and complete information. Required information includes your full name, date of birth, mobile phone number, and valid payment details.

• One account only is permitted per individual, IP address, device, or phone number. Multiple accounts may result in the closure of all associated accounts and the freezing of balances.
• You are solely responsible for the security of your password and all activities that occur under your account.
• The Know Your Customer (KYC) process requires you to submit a valid copy of your national identity card or passport. KYC must be completed before your first withdrawal is processed.
• Account information may not be transferred, sold, or shared with any other party.
• Any changes to personal information must be updated promptly via the profile section or by contacting rm99 customer support.

4Deposit & Payment Methods

Rm99 accepts a variety of deposit methods popular among players in Malaysia. All deposits are processed securely via 256-bit SSL encryption.

• Accepted deposit methods include: FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and local bank transfer.
• The minimum deposit amount is RM 10 per transaction.
• Deposits are typically credited to your rm99 account within 1 to 5 minutes.
• Rm99 does not charge any processing fees on deposits. However, your payment provider may impose their own charges.
• All deposited funds must be used solely for entertainment gaming purposes on the rm99 platform.
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5Fund Withdrawal

Rm99 is committed to processing withdrawals promptly and without unnecessary complications. The following withdrawal conditions and procedures apply:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals are processed within 5 to 15 minutes after the application is approved.
• KYC verification must be fully completed before your first withdrawal can be processed.
• Funds may only be withdrawn to a bank account or digital wallet registered in the same member's name. Withdrawals to third parties are not permitted.
• For new members, rm99 reserves the right to request additional verification for the first withdrawal as a fraud prevention measure.
• Rm99 reserves the right to delay withdrawals for security or compliance review purposes. Members will be notified of any such delay via email or Live Chat.
• Withdrawals requiring further review may take up to 1 business day.

6Bonuses, Promotions & Wagering Requirements

Rm99 offers a wide range of bonuses and promotions to enhance your gaming experience. All bonuses are subject to specific terms and wagering requirements.

• The wagering requirement for each bonus will be clearly stated on the relevant promotions page before you claim it.
• The welcome bonus may only be claimed once per new member. Duplicate accounts attempting to claim the same bonus will be voided.
• Rm99 reserves the right to void bonuses and any winnings earned using those bonuses if abuse, misuse, or any attempt to exploit the bonus system is detected.
• Free bonuses or free spins granted have separately defined wagering requirements and maximum win limits.
• Any attempt to transfer, sell, or convert bonuses into cash before the wagering requirement is met is strictly prohibited.
• Promotions are subject to expiry dates. Bonuses not used within the specified period will be automatically forfeited.

7Game Rules

All games on the rm99 platform are conducted in accordance with the rules set by their respective game providers and have undergone independent fairness audits. The following general rules apply:

• The outcome of all games is final and cannot be disputed except in cases of verifiable technical error.
• In the event of a technical disruption during gameplay, rm99 will restore the account to its status prior to the start of the gaming session based on system records.
• The use of automation software, bots, scripts, or any unauthorized tools to influence game outcomes is strictly prohibited and may result in immediate account closure.
• Rm99 uses an independently audited Random Number Generator (RNG) to ensure the fairness of every game.
• The return-to-player (RTP) rate for each slot game is available for reference on the respective game information page.

8Account Security

You are solely responsible for keeping your login credentials secure. rm99 will not be liable for any losses arising from unauthorised account access resulting from your own negligence.

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols. Do not reuse passwords from other platforms.
• Do not share your login credentials with anyone, including rm99 staff. Our team will never ask for your password.
• Enable two-factor authentication (2FA) via your account settings for an additional layer of security.
• Contact rm99 customer support immediately if you suspect your account has been accessed without authorization.
• Log out of your account after each session, especially on shared devices.

9Prohibitions & Prohibited Activities

The following activities are strictly prohibited on the rm99 platform and may result in immediate account closure, balance freezing, and legal action:

• Money laundering or any illegal financial activity using the rm99 platform.
• Registering more than one account to avoid restrictions or to claim multiple bonuses.
• Fraud, game manipulation, or collusion with other players to gain an unfair advantage.
• Use of third-party software, bots, or automation tools for gameplay.
• Providing false information during registration or the KYC process.
• Using another person's account or allowing another person to use your account.
• Any attempt to hack, attack, or disrupt rm99 systems.

10Intellectual Property Rights

All content on the rm99 platform, including text, graphics, logos, icons, images, audio clips, digital downloads, and data compilations, is the property of rm99 or its respective licensors and is protected by applicable copyright, trademark, and intellectual property laws.

• You are not permitted to copy, redistribute, sell, publish, or exploit any part of the rm99 platform's content without prior written authorisation.
• The name "rm99", its logo, and all related trademarks are the exclusive property of the Company.
• You are permitted to use the rm99 platform for personal and entertainment purposes only, in accordance with the stated terms.

11Account Suspension & Closure

Rm99 reserves the right to suspend or close any member's account at any time without prior notice if there is reasonable cause, including but not limited to:

• Violation of any provision within these Terms and Conditions.
• Suspected or proven fraud, money laundering, or any other illegal activity.
• Failure to verify identity or provide the required KYC documentation.
• Requests from competent authorities or regulatory bodies.

Members who wish to voluntarily close their account may do so by contacting rm99 customer support. Valid balances will be processed for withdrawal once all verification checks are completed.

Members suspended under the Responsible Gaming programme may contact our support team for a reassessment after the specified minimum period has elapsed.

12Terms Amendment & Applicable Law

Rm99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Notice of material changes will be displayed no less than 7 days before taking effect.

It is your responsibility to review this page periodically to stay informed of the latest terms. Continued use of the rm99 platform after any amendment takes effect constitutes your acceptance of the revised terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where rm99 is registered. Any dispute arising from or in connection with this Agreement will be resolved through the dispute resolution procedures established by the Company.